Shipping and Returns
We ship smaller, lighter, items via FedEx ground. FedEx provides the fastest and most reliable method of shipping for most of our items. Due to the high volume of orders we are currently experiencing some delays. You can expect your small parcel items to ship out of our warehouses within 7 days of purchase. Large parcel items can be expected to ship within 14 days of purchase.
We will ship your order using the fastest, safest, and most reliable method possible. Every product on our site has been carefully matched to a delivery company to provide you with an exceptional delivery experience. When your order ships, we will notify you via email. Included in your email will be a tracking number for your shipment. We encourage you to track your package online or by phone with the carrier. Most companies can provide an estimated delivery date. Be sure to contact us if anything seems unusual with the progress of the shipment.
If you are not 100% satisfied with your item return it for a refund within ninety days of your delivery date.
If an item looks damaged or parts are missing, please email us at, [email protected], or give us a call, 818-918-3129 (8am-5pm PST), and we’ll replace the item free of charge. All we’ll need is an order number.
If your order is shipped by a local truck carrier, and is damaged, be sure to indicate this on the delivery receipt when you sign to accept the furniture. If the package is significantly damaged, you may refuse delivery of the package. The damaged package will be returned to us and we will send you a new one. If you refuse delivery, please notify us so that we can expect the return shipment.