Shipping and Returns
Shipping & Delivery: All orders ship within 2-7 business days. Once shipped, you'll be notified via email with appropriate tracking information to follow your order from our home to yours! All claims of non received orders, when tracking confirms delivery, will be thoroughly investigated by our fraud prevention team.
Free Shipping: All items on our site ship for free without any minimum purchase.
We will ship your order using the fastest, safest, and most reliable method possible. Every product on our site has been carefully matched to a delivery company to provide you with an exceptional delivery experience. When your order ships, we will notify you via email. Included in your email will be a tracking number for your shipment. We encourage you to track your package online or by phone with the carrier. Most companies can provide an estimated delivery date. Be sure to contact us if anything seems unusual with the progress of the shipment.
Truck Freight: Some items we sell are too large or are too heavy to ship using carriers like FedEx or UPS. These items are shipped by local trucking companies, and are delivered curbside (meaning that you will be responsible for carrying the product from the curb into your house or apartment). For these large items the shipping carrier will call you in advance of the delivery to schedule an appointment. Most companies offer appointment windows (usually 2-4 hours) between 8:00 am and 5:00 pm Monday through Friday. Please keep in mind that you may need a couple of people to help bring these items into your home.
Standard Return | Refund Policy
If you are not 100% satisfied with your item, you may return it for a refund within 90 days of your purchase. This may come by way of a physical pick up from your residence for assembled furniture, or a free of charge label to return an unopened box(s) to your nearest FedEx location. It is highly recommended that you keep the original packaging to help facilitate the return process.
If a newly received item looks damaged or parts are missing, please email us at, [email protected], or give us a call, 818-918-3129 (8am-5pm PST), and we’ll replace the item free of charge. All we’ll need is an order number.
If your order is shipped by a local truck carrier (not UPS or FedEx), and is damaged, be sure to indicate this on the delivery receipt when you sign to accept the furniture. If the package is significantly damaged, you have the right to refuse delivery of the package. The damaged package will be returned to us and we will send you a replacement. If you refuse delivery, please notify us immediately so we can expect the return shipment.
(Sometimes, shipping may be postponed due to a lack of product availability and/or unforeseen supply chain constraints. Items on backorder will be shipped when they are in stock. If there is any delay, we will notify you by email.)
(Policy Updated: 3/28/23)